Shipping policy

This Shipping Policy explains how Avuntus Capital LLC ("Avuntus," "we," "us," or "our") processes and ships purchases made through our online store. It applies to standard retail orders, school or organizational uniform programs, bulk orders, and customized orders unless a written quote, invoice, product page, or program agreement provides different shipping terms.

By placing an order, you agree to the shipping terms displayed at checkout and in this policy. Delivery availability, methods, charges, and estimates can vary by product, destination, fulfillment location, and carrier.

1. Order Processing and Fulfillment

Orders may be packed and shipped directly by Avuntus or by third-party fulfillment providers, including Amazon and the carriers used by those providers. Items in one order may be fulfilled from different locations and may arrive in separate packages.

Payment and verification. Processing begins after payment is authorized and any required fraud, address, inventory, or customization review is completed. We may contact you if additional information is needed.

Business days. References to business days exclude Saturdays, Sundays, and applicable carrier or public holidays unless checkout expressly states otherwise.

Preorders and backorders. A product page, cart notice, checkout notice, or order update may provide a separate expected ship date. If an item becomes unavailable, we may cancel it and issue a refund or offer another option with your consent.

2. Shipping Methods, Rates, and Promotions

Available shipping methods and charges are shown at checkout based on the delivery address, order contents, package characteristics, fulfillment source, and carrier availability. A method that is available for one order or destination may not be available for another.

Free-shipping or reduced-rate promotions apply only when the order meets the stated offer terms. Promotions may be limited by destination, product, order value, program, or delivery method and may be changed or discontinued for future orders.

3. Delivery Estimates

Avuntus does not publish one fixed delivery window for all orders. When available, the estimated shipment or delivery timing shown on the product page, at checkout, or in the order confirmation is the estimate applicable to that order. Processing time and carrier transit time are separate, and an estimated delivery date is not a guarantee.

If we learn that we cannot ship within a stated time, or within the period required by applicable law when no time was stated, we may contact you with a revised estimate and the option to accept the delay or cancel the unshipped item for a refund. We may also cancel and refund an order that we cannot fulfill.

4. Tracking and Split Shipments

When tracking is available, it will generally be sent to the email address or mobile number associated with the order. Tracking may take time to activate after a label is created. Carrier scans, route changes, and delivery estimates are controlled by the carrier and can change during transit.

If an order ships in more than one package, you may receive multiple tracking numbers and deliveries. You will not be charged an additional shipping fee solely because Avuntus chooses to split a shipment after checkout.

5. U.S. Shipping

Avuntus ships to U.S. addresses for which a shipping option is offered at checkout. Availability for Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses depends on the product, fulfillment source, and carrier. If checkout does not offer a method for an address, we cannot accept the order for that destination through the online store.

6. International Shipping, Customs, and Duties

International ordering is available only for countries or regions offered at checkout. International shipments may be subject to customs review, import restrictions, duties, taxes, brokerage charges, disbursement fees, or other government or carrier charges.

Checkout may collect some or all estimated duties and import taxes in advance. If checkout or the shipping method expressly states that duties and taxes are included or prepaid, Avuntus will arrange the shipment on that basis. Otherwise, the recipient is responsible for amounts assessed by the destination country, customs authority, or carrier before or at delivery. Estimates can differ from the final amount assessed by authorities.

The recipient is responsible for providing information required for import and for confirming that the products may lawfully enter the destination. Customs processing can delay delivery beyond the estimate, and Avuntus cannot control customs decisions or inspection times.

7. Delivery Addresses and Order Changes

You are responsible for providing a complete and accurate shipping address, recipient name, contact information, and any access instructions requested at checkout. Review these details before submitting the order.

Contact us promptly if an address must be corrected or an order must be canceled. We will try to help, but we cannot guarantee a change or cancellation after fulfillment begins, a label is created, or the package is transferred to a carrier. Carrier rerouting may be unavailable or may involve an additional charge.

8. Undeliverable, Refused, and Unclaimed Packages

A package may be returned because of an incorrect or incomplete address, failed delivery attempts, refusal, failure to pay required import charges, or failure to collect the package. If it is returned to us, we will contact you when reasonably possible. Any refund or reshipment will be handled under the applicable return policy and law. Where permitted, actual nonrecoverable shipping, return, customs, or carrier charges caused by an address error, refusal, nonpayment, or failure to collect may be deducted from a refund or charged before reshipment.

9. Delays Outside Our Control

Delivery can be affected by severe weather, natural disasters, labor disruptions, transportation interruptions, carrier capacity, peak-season volume, customs, government action, public-health events, security reviews, address issues, or other events outside Avuntus's reasonable control. We will provide available information and assistance, but carrier delivery estimates may change.

10. Lost, Damaged, Stolen, or Incorrect Shipments

Lost or delayed in transit. Review the tracking details and contact the carrier when appropriate. If the package has not arrived after the carrier's expected delivery window, contact Avuntus promptly with the order number so we can review the shipment and, when available, open a carrier inquiry or claim.

Marked delivered but not received. Check the delivery location, household members, neighbors, building staff, parcel lockers, and carrier delivery details. If the package still cannot be located, contact us promptly. We will review available records, but the available remedy may depend on the carrier investigation, delivery evidence, applicable law, and the circumstances of the address provided.

Damaged, missing, or incorrect items. Contact us promptly after delivery. Keep the product, packaging, shipping label, and packing materials, and provide clear photographs and the order number when requested. Do not discard the package before we respond because the carrier or fulfillment provider may require inspection evidence.

If Avuntus confirms that we shipped the wrong item or that an item was missing or damaged before delivery, we will provide an appropriate remedy, such as replacement, refund, or another resolution, subject to product availability and applicable law.

11. School, Organization, Bulk, and Customized Orders

Shipping timing and delivery arrangements for school, employer, organization, cohort, bulk, embroidered, or otherwise customized orders may differ from standard online orders. The applicable written quote, invoice, program page, purchase order acceptance, or separate agreement controls if it conflicts with this policy.

Production or fulfillment may begin only after required payment, roster, sizing, artwork, embroidery, customization, or proof approval is complete.

Lead times can change if quantities, sizes, artwork, delivery locations, or approvals change after the order is accepted.

Orders may ship to one designated school or organization location, to individual recipients, or in multiple installments, as stated in the written order terms.

A requested event, orientation, clinical, or program date is not a guaranteed delivery date unless Avuntus expressly agrees to it in writing.

12. Returns and Exchanges

Shipping, return eligibility, exchanges, restocking, return-label costs, and refund timing are separate issues. Review the Avuntus Return and Refund Policy before purchasing. If a written school, organization, bulk, or customization agreement includes different return terms, that agreement controls for that order.

13. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in carriers, fulfillment arrangements, destinations, store features, operations, or legal requirements. The version posted when you place an order generally applies to that order unless a later change is required by law or is more favorable to you. The "Last updated" date identifies the current version.